When you think about staffing metrics, it might be tempting to think about mundane items like the number of calls the salespeople make or the number of job orders they return at the end of the week or how many jobs the recruiters fill or even how many calls certain ads bring in. And indeed, those are staffing metrics insofar as the word ‘metric’ is defined; but if we look deeper into our staffing business, we begin to realize that while those things are important in understanding the overall performance of the agency, they are really just tracking the same trends we’ve always tracked. We ask our salespeople how many calls they’ve made. We lookup how many orders we’ve received. We see how many jobs we’ve filled. But how is this making your business better today? Everyone is covering those metrics to the point of tedium. You have to know more. You need better insight than just the basics.
One way to begin to understand how to drive your contingent staffing business is by understanding how all the individual metrics play together. Without aggregating staffing data and putting management decisions to the test by comparing hard empirical evidence of successes and failures, it is impossible to get a clear view of your successes and failures. One way to begin to do this is to hold yourself accountable. When you become a parent, you automatically become a better person by default because you will likely feel the need to set a better example. The same applies to you and your staffers and your business.
According to Satya Nadell, the Big Cheese at Microsoft, “In the future every company will be a software company.” I believe that to be true. Because in the future, we will have platforms that are designed by key employees who have software development skills at every level. If you think that’s far fetched, consider that most kids take some form of technology education every year. In a lot of cases, schools are teaching programming concepts to all students across the board and I feel confident that this trend will continue.
So, what would your perfectly designed software platform do for your business? Would it give you insight into the sales pipeline? Would you be more compliant with government requirements? Where would your concentrations lie in the design of the software? Would you be a powerhouse sales organization or would you be an administrative dream machine or would you be both? In the future, you will need to be all those things. Why not start now? The tools already exist.